Shipping & Delivery

How do I edit my shipping address?

Step 1: Click on ‘Account’ and then on the gear icon at the right-hand corner of the page.

Step 2: You will arrive at My account page. Click on ‘Address icon’

Step 3: You will then see a list of shipping addresses or add new address. Click on the edit button to edit an address. Click ‘Save’ once you make changes.

Note: you can also mark a shipping address as a Home address or an office address by clicking on either the ‘Office’
or the ‘Home’ button. You are encouraged to do this, as if reduces chances of a failed delivery.

Why do some products take longer shipping time?

The Shipping time for a product depends on few factors.

  1. Origin of the products- if a product is shipped from overseas, it will take a longer time to arrive compared to
    a product that is shipped locally.
  2. Distance from Kakkak Warehouse location to your shipping address

Do you deliver during weekends and holidays?

Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to
receive your parcel on working days only.

How to identify the available delivery options for a product?

Step 1: Scroll to the ‘Delivery’ section on the product page.

Step 2: Click ‘Delivery’ and you will arrive at the ‘Delivery options’ Tab. For there, you can view the available
delivery options along with shipping time, shipping fees and delivery service.

How is my shipping fee calculated?

Shipping fee is auto calculated and is visible once you have selected the item(s) you intend to purchase in ‘My Cart’
prior to check out. The general rule of the calculation is as follows:

  1. Type of delivery option selected- ie: Express, standard, or economy
  2. Distance of your shipping address
  3. The weight and dimension of your package.

What happens after the delivery time has elapsed?

Cmht will contact the customer with the option to raise claim in case the order was not received within the
promised delivery time.

Customer will have 7 calendar days to raise a claim in order to be refunded for their order. If no claim is raised
within 7 calendar days then the order will be deemed received by the customer.

The claim for refund can be negated by the cmht if a valid proof of delivery is provided within reasonable
timeframe, and such proof shall be considered final.

I have a received a damaged / a defective / an incorrect time, what should I do?

Note: if you noticed that the package (unopened package) is damaged, defective, or incorrect, do not sign in the
‘Proof of Delivery’ form. Please reject it at the doorstep so you do not to trouble yourself to return it.

Damaged item
If your item is damaged, you may return it and it should be done as soon as
possible in order to be refunded. To return your damaged item, you may do so by submitting a form under certain
condition.

Defective item
Defective item is a product with an undesirable feature in terms of the exterior
and interior design. It can also be dangerous to the user who owned the product as it may cause physical harm.

Incorrect item
A product that does not match your order description falls under incorrect item
category. For example, you ordered a chocolate milk for 1L but you ended up receiving a strawberry milk for 1L.
Hence the next step would be return and refund request.

My order status says ‘Delivered’ but I have not received my item.

If your package has been marked as ‘Delivered’, it may have been received on your behalf by someone else. To see who
has received your package.

Step 1: Click on ‘Account’ and then on ‘View all Orders’

Step 2: Click on your item and then on ‘Track Package’. You will see the name of the recipient as well as proof of
delivery.