Refund

Refund for Returns

How soon will I receive my refund after returning an order?

After you have dropped off your return package (or it has been picked up from you if applicable). It will take around 8 workings days on average for the return package to be received by cmht Warehouse. However, please allow for a maximum of 7 workings days for your package to be received by cmht Warehouse, depending on the overall order volume, campaign period or other acceptable reasons.

Once the cmht Warehouse received the returned package, a quality check will be done and a passed quality to check will result in acceptance of return request. A quality check will be done in 2 workings days after the returned package has reached our warehouse.

Return Accepted: If your item passes Cmht Warehouse quality check, a ‘Refund Issued’ status will be reflected on the ‘My Orders’ Page in your account. On top of that, an email notification stating that your refund is being processed will be send to your registered email address as well. This indicated that Cmht refund processing time frame has started.

How soon will I be refunded after a failed delivery?

You will be receiving email notification to inform your that the courier has failed to deliver the package. The courier will then take 5-8 working days to return the parcel to Cmht for a refund to be processed. Failed Delivery can be potentially caused by one or combination of these reasons.
  1. Customer is unreachable or uncontactable
  2. There was no trust recipient available to receive the package.
  3. Package has been rejected at the doorstep.
  4. Destination of the package is outside of courier’s delivery coverage area.