Returns

For what reasons can I return an item?

Generally, you Return reason are available based on the Return Policy that will be listed in the ‘Return Request’ page when you intend to initiate a return. You may review the Return Reasons for your item when you click the ‘Select’ button on the ‘Return Request’ page.
Please fill in the ‘Additional Comment’ section, particularly for a ‘Return to Seller’ request as this will give the seller more information about the reason for your Return Request for Seller to decide on approving or rejecting your request.

  1. Defective
  2. Not as advertised
  3. Wrong item
  4. Missing Freebies
  5. Wrong size
  6. Missing accessories

What are the types of Return Policies available on CMHT?

a. Within 10 Working Days return to cmht

A return to cmht will either approve a reject a Return Request based on valid return reason and additional feedback given by customer when initiating a Return Request. As part of this process, you or the seller may initiate a chat for discussion on the Return Request prior to the Seller’s approval/rejection.- you may dispute this decision if you do not agree with the decision.
The return validity (within 10 days) varies depending on the item. You can check your items’ Return Policy and validity in the service within the product page. The return validity period starts from the delivered date.

b. Non-returnable

Some items on cmht are non-returnable due to the nature of the item. This applies for perishable goods. The services section on your product page will show you the label ‘This item is non-returnable’ for products with this policy.
Email your product return request to online@cmht.sg within 3 days from product received. In the email you must include following details such as your name as per NRIC, order number and photography of the order.

What can I do to ensure that my return is not rejected?

Refer to the checklist below to ensure your returns will not get rejected by cmht.

Your returned item(s) needs to be:

  1. In the same condition as it was received.
  2. Properly packed to ensure a safe return shipping
  3. Needs to have a return label attached
  4. Dopped off as per selected drop off courier partner as stated on your Return Label
  5. Within the accepted dimension for specific drop off courier partner.

If you return package is above maximum package size and weight as stated above, do reach out to cmht Customer service to make an arrangement to have your return package picked up.

How long do I have to return an item?

In the ‘Order Details’ page for ‘Delivered’ items, you will see the last return validity date for you to submit a Return request in blue. Past this date, you will not be able to initiate a Return Request.

How long do I wait to be refunded for my return?

Approximately 7 days from the day you dropped off your return package.
Refunds from returns will only begin processing once the cmht Warehouse receives the return package and quality check is completed to either approve or reject the return requested.
Once processing is complete, you will receive an email when your refund has been initiated.

How do I track my returns?

Step 1: On cmht website, click on ‘Account’ and under the ‘My Orders’ section, click on the ‘Return’ to view the list of your return item(s)
Step 2: At the ‘My Returns’ page, you will be able to see the latest key milestone of your return status (beginning status is ‘Return Initiated’ and end status is ‘Refunded’)
Note: if your prefer a different view of your returns, you may click on the return in ‘My Returns’ page and then click the status in red to arrive to your ‘Progress Track’ page.